Before, during and after every trip, our teams are by your side.
A model of human-centered support backed by simple tools: real-time case tracking, 24/7 assistance, traveler information, steering committees and continuous improvement.
A model of human-centered support backed by simple tools: real-time case tracking, 24/7 assistance, traveler information, steering committees and continuous improvement.
Through simple, measurable SLAs, we guarantee responsiveness, service quality and budget visibility for your travelers, approvers and finance teams.
Response time
During business hours (& 24/7 via AGISAssist) to quickly absorb disruptions and guarantee mission continuity.
Satisfaction
Annual traveler score based on direct feedback, regular surveys and ongoing qualitative monitoring of actual experience.
Measured savings
Driven by policy management, spend control and smart optimization of fare options.
Coverage
Round-the-clock assistance and reprotection worldwide to secure every business trip.
Immediate reprotection, real-time flight/rail updates, country/city risk alerts, coordination with your insurer and manager communication in case of major incidents.
Booking, information and reporting: an ecosystem designed for efficiency.
Itineraries, boarding passes and useful alerts in a single app.
Configured to your travel policy with approval flows and traveler profiles.
Your KPIs at a glance: savings, advance purchase, CO₂, compliance.
We track what actually moves the needle, then we act on it:
A documented procedure, simple workflow, maximum responsiveness and transparent communication with all impacted teams.
Objective: maintain mission continuity and return to normal operations as quickly as possible.
We have gathered here the questions most frequently asked by organizations we support in managing, optimizing and securing their business trips. Each setup is adjusted to your context, internal rules, tools and business challenges.
Through AGISAssist (24/7): case access, immediate rebooking and, if needed, manager notification.
Yes. SLAs and approval workflows can be differentiated by entity / BU / country, with separate reporting.
Shared escalation procedures, dedicated contacts and full traceability of actions in the traveler file.
Yes, we integrate your rules, caps, pre-approvals, restrictions, allowed classes, and more.
Yes. Amadeus Cytric / KDS / etc. We also operate hybrid models combining agency service and SBT.
We track by category, compliance, best buy, measurable savings and provide dedicated dashboards.
Kick-off, procedure transfer, training sessions and concise process guides.
Yes, depending on API / SSO / OAuth options. Connectors and automation can be deployed.
Yes. Analysis, targeting, savings simulations and support for commercial negotiations.
3 to 8 weeks depending on scope, international footprint and existing tools.
Tell us about your environment: the types of travelers you manage, your geographic footprint, operational constraints, internal tools, compliance requirements, and your cost- and governance expectations. From there, we design a precise and operationally ready framework, with clearly defined SLAs, a structured onboarding path, approval workflows aligned with your organization, and a realistic rollout schedule. Our objective is simple: strengthen traveler safety, streamline execution on the ground, and turn your travel policy into a truly actionable, measurable, and controllable asset.